The shipping choices available from the Site's online store are estimates and do not guarantee the date of delivery. In no event will we or Roccat be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery. Your package will be processed using the selected shipping method, typically within 1-2 business day(s) of your order being been approved (depending on Product availability and the time of day your order is submitted). After your package has been shipped, you will receive an email containing a shipping confirmation, tracking number and carrier information. In order to avoid any additional return shipping charges, make sure that a household member is there to receive your package. If your Order contains several Products, such Products may be delivered on different days.
Packages returned to our fulfillment centers, due to incorrect addresses may be subject to return shipping fees.
Orders are not processed or shipped on the weekends and holidays. Weekend days should not be considered when calculating your delivery date.
We do not ship outside of Canada.
We ask for your patience with tracking updates or potential delivery delays due to increased national shipping volume beyond our control.
Actual time in transit depends on your location in Canada. Please check your tracking number for estimated delivery time to your location.
Roccat.com will have delayed shipping from noon March 30th – April 2, 2023, for a yearly inventory count. This count helps us to verify inventory and prevent order errors. Orders will begin shipping again on Monday April 3rd, 2023.