Customers who have purchased Products from ca.roccat.com have 30 days from the time they receive the Product(s) to return the Product(s) for a full refund. ROCCAT is offering an extended return window until January 31st, 2023 for any order placed between November 14th, 2022 and December 31st, 2022. Once an order has been placed, it cannot be canceled or modified. Products that were not purchased on ca.roccat.com are not eligible for return under this policy. Products must be returned in their original condition in their original and undamaged packaging to be eligible for return.
To request a refund, please send an email to firstname.lastname@example.org with your order number in the subject line. A sales representative will advise of your return eligibility and/or any additional action(s) that needs to be taken. You may then be issued a Return Merchandise Authorization ("RMA") number that will be emailed to you with further instructions.
Please ship any returned Product in its original packaging back to S2G with the RMA number clearly marked on the outside of the shipping carton. Also include a copy of the order in the package. Packages without a valid RMA number may be refused and will be returned at your expense. The RMA expires after 20 days, so please be sure to ship the product within 20 days of receiving your RMA, otherwise it may be refused. Additional Product return instructions may be required.
S2G will pay for return shipping on all exchanges for damaged/defective Products or in cases of our order errors. For all other returns, you are responsible for shipping the Products back to us via a traceable method. Original shipping fees are non-refundable. S2Gis not responsible for any returned Products lost or damaged in transit.
For any order related questions or concerns, please contact Customer Service at email@example.com. Please be sure to always reference your order number.